Customer Service Training for Your Healthcare Team Shouldn't Be Hard or Expensive!


Patient Kinde's™ online courses improve your staff's customer service delivery! 

Accessible & Affordable 

So you can stay focused on managing your practice!




Hi, I'm Heidi Nulton, and after years of working in healthcare, I know firsthand how a GOOD or BAD customer service moment can impact new and old patients! After a career in healthcare and marketing, I am on a mission to make it easy for practice managers and healthcare leadership to improve their team's customer service skills! 

Practice managers and team leads today have many challenges! Not enough hours in the day, and sometimes simply not enough staff. Finding the time and budget to train new staff or improve existing team members' customer service is challenging. So, where to even start with a solid and affordable solution?

After developing and delivering successful customer service training, I have created a similar program that offers AFFORDABLE ACCESSIBLE training to improve your team's delivery of an excellent patient experience!

The goal is simple - improve patient retention and growth by building your team's awareness of what it means to be a patient, reinforce their soft skills, and inspire them to deliver respect and connect with every interaction and every patient! Our course is a wise investment in the overall health of your practice, existing patients, and future patient growth!


Choose the right course: 

Browse our popular courses for healthcare professionals!  

Browse Courses

PK Kick-start

Our two-module, six lesson course is a great and easy starting place. We cover the basics of customer service in healthcare, the patient experience, why patients leave, practice patient touchpoints, and four "Soft Skills" building sessions to improve each team member's understanding and their contribution and delivery of the patient experience.

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  PK Express

PK Express FOCUSED Customer Service Short course consists of one module with three lessons. Express delivers the essential elements of customer service training in an easy-to-follow format plus additional team exercises to help imprint learnings and improve understanding of patients' needs quickly. 
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