Hi, I'm Heidi Nulton, and after years of working in healthcare, I know firsthand how a GOOD or BAD customer service moment can impact new and old patients! After a career in healthcare and marketing, I am on a mission to make it easy for practice managers and healthcare leadership to improve their team's customer service skills! 

Practice managers and team leads today have many challenges! Not enough hours in the day, and sometimes simply not enough staff. Finding the time and budget to train new staff or improve existing team members' customer service is challenging. So, where to even start with a solid and affordable solution?

After developing and delivering successful customer service training, I have created a similar program that offers AFFORDABLE ACCESSIBLE training to improve your team's delivery of an excellent patient experience!

The goal is simple - improve patient retention and growth by building your team's awareness of what it means to be a patient, reinforce their soft skills, and inspire them to deliver respect and connect with every interaction and every patient! Our course is a wise investment in the overall health of your practice, existing patients, and future patient growth!